Webmail (through the Internet via Chrome, Edge, etc.)
Many people will see that they stayed logged into their old webmail account following migration, particular when you save your credentials. The easiest way to check is to log into webmail (Staff and Student Email link on Casey District web page) and then click on your name and picture in the top right-hand corner. A good value is an address that ends with @district.kyschools.us
If you’re still logged into the old account, the bad value would be occurring if you see @staffkyschools.onmicrosoft.com. If you see a staffkyschools.onmicrosoft.com address, you’ll need to log out, wait for it to finish logging out, and then close your browser. Then you can log into webmail again with your @casey.kyschools.us address and it should take you to your “new” mailbox. You should be able to view new mail at that point.
Mobile device email
Mobile clients must be reconfigured as part of the migration. Instructions for different phone platforms are found below.